Privacy Policy

Effective Date: 24 September 2026

At Apnaa Halwai (“we”, “us”, “our”), we respect your privacy and are committed to protecting the personal information you provide when you visit or use apnaahalwai.com (the “Website”), contact us, request a catering quotation, or use our catering services.

Apnaa Halwai provides vegetarian catering services across Delhi NCR, including catering for weddings, parties, corporate events, family gatherings, and other special occasions.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

1. Information We Collect

We may collect information that you voluntarily provide to us when you:

  • Submit an enquiry or contact form

  • Request a catering quotation

  • Contact us by phone, WhatsApp, email, or other communication channels

  • Ask about our catering services or menu

  • Book or purchase our catering services

  • Subscribe to our newsletter or marketing communications

  • Provide feedback, reviews, or other information

Depending on your interaction with us, this information may include:

  • Name

  • Mobile/telephone number

  • Email address

  • Event date

  • Event location or venue

  • Number of guests

  • Type of event

  • Catering or menu requirements

  • Special instructions provided by you

  • Billing or payment-related information where applicable

  • Any other information you voluntarily provide to us

Please avoid providing sensitive personal information unless it is necessary for your enquiry or service.

2. Information Collected Automatically

When you visit our Website, certain information may be collected automatically through cookies, analytics tools, pixels, server logs, or similar technologies.

This may include:

  • IP address

  • Browser and device information

  • Operating system

  • Pages visited

  • Approximate location derived from technical information

  • Referring website or source

  • Date and time of your visit

  • Website interaction and usage information

We use this information to understand how visitors use our Website, maintain website security, improve website performance, and improve our services and marketing.

3. How We Use Your Information

We may use the information we collect to:

  • Respond to your enquiries

  • Prepare and provide catering quotations

  • Understand your event and catering requirements

  • Schedule and provide catering services

  • Communicate with you about your enquiry or booking

  • Confirm event details and service arrangements

  • Process payments where applicable

  • Provide customer support

  • Improve our website, menus, and services

  • Maintain website security and prevent misuse

  • Send promotional or marketing communications where permitted and where applicable consent has been obtained

  • Request feedback or reviews about our services

  • Comply with applicable legal and regulatory requirements

We will use personal information only for appropriate and relevant purposes connected with our business and services.

4. Catering Enquiries and Event Information

When you request a quotation or catering service, we may collect information about your event, such as the event type, date, venue/location, approximate guest count, menu preferences, and other requirements.

We use this information solely to understand your requirements, prepare an appropriate quotation, communicate with you, and provide the requested catering service.

5. WhatsApp, Phone and Email Communication

If you choose to contact us through WhatsApp, telephone, email, or another communication channel, we may retain the information you provide during that communication for the purpose of responding to your enquiry, managing your booking, providing customer support, and maintaining relevant business records.

Communication through third-party platforms may also be subject to those platforms’ own privacy policies and terms.

6. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to improve functionality, understand website traffic, remember preferences, and measure marketing or advertising performance.

Cookies may be used for purposes such as:

  • Website functionality

  • Analytics

  • Performance measurement

  • Advertising and marketing measurement

  • Understanding visitor behaviour

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some Website functionality.

7. Analytics and Marketing Technologies

We may use third-party analytics and marketing technologies, such as website analytics tools, advertising pixels, conversion tracking tools, or similar technologies, to understand website usage and measure the effectiveness of our marketing.

These tools may collect information such as website interactions, device information, browser information, pages visited, and other technical or usage information.

Where applicable, such third parties process information according to their own privacy policies and applicable laws.

8. Sharing of Personal Information

We do not sell your personal information to third parties.

We may share information with trusted service providers when reasonably necessary to operate our business or provide services to you. Depending on how our Website and business operate, these parties may include:

  • Website hosting and technology providers

  • Website analytics providers

  • Communication service providers

  • Payment service providers

  • Marketing and advertising service providers

  • IT and technical support providers

  • Professional advisers

  • Service providers involved in delivering or managing your catering booking

We require appropriate service providers to handle information only for legitimate business purposes and, where applicable, according to contractual and legal requirements.

We may also disclose information where required by applicable law, regulation, legal process, or a lawful government or law-enforcement request.

9. Payment Information

If online payment facilities are available on our Website, payments may be processed through third-party payment service providers.

We may not directly store complete payment-card details on our servers unless specifically stated otherwise.

Payment information may be collected and processed by the relevant payment service provider according to its own terms, security practices, and privacy policy.

10. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted to or through the Website.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, responding to enquiries, maintaining business and transaction records, resolving disputes, preventing fraud or misuse, and complying with applicable legal obligations.

When information is no longer reasonably required, we may delete, anonymise, or securely dispose of it, subject to applicable legal or regulatory requirements.

12. Marketing Communications

Where permitted by applicable law, we may contact you about our catering services, menus, offers, events, or other business updates.

You may request that we stop sending promotional communications at any time by contacting us using the details below or by using an unsubscribe option where one is provided.

Withdrawal of consent for marketing communications will not necessarily affect processing that is required for an existing enquiry, booking, transaction, or other lawful business purpose.

13. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the ability to:

  • Request information about the personal data we process about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of personal information where applicable

  • Withdraw consent where processing is based on consent

  • Request that certain processing be stopped where legally applicable

  • Raise a privacy-related complaint or grievance

Where applicable, requests will be handled in accordance with the Digital Personal Data Protection Act, 2023 and applicable rules and other laws in force.

To make a privacy-related request, contact us using the details provided in the Contact Us section below.

14. Children’s Privacy

Our Website and catering services are intended for general audiences and are not specifically directed at children.

We do not knowingly seek to collect personal information from children where such collection is not permitted by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

15. Third-Party Websites and Services

Our Website may contain links to third-party websites, social media platforms, payment services, maps, or other external services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.

We encourage you to review the privacy policies of those third parties before providing them with personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, technology, or applicable legal requirements.

When we make changes, we will update the Effective Date shown at the top of this page.

We encourage you to review this page periodically for the latest information about our privacy practices.

17. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

Apnaa Halwai
Website: apnaahalwai.com
Service Area: Delhi NCR, India
Email: pramodbaghel1@gmail.com
Phone: +91 95400 95881
Address: Sangam Vihar, New Delhi, Delhi

For privacy or data-related requests, please mention “Privacy Request” in the subject line of your email.

18. Grievance / Privacy Complaints

If you have a concern regarding the processing of your personal information, you may first contact us using the contact details above.

We will review the concern and respond within a reasonable period, subject to applicable law and the nature of the request.

Last Updated: 24 September 2026